Q & A

SHOPPING

How can I place an order at Kara?

Visit us on lovefromkara.com and select the items you like by clicking on the item, selecting your preferred size and quantity and finally clicking on "Add to Cart"

Your item is then automatically added to the cart and you can continue shopping.

Once you have finished shopping, you may click on the "cart" icon on the header of the home page. You can then "Continue Shopping" or "Proceed to Checkout"

If you are a new customer, you can fill in your details, otherwise to save time, click on "login to speed up your checkout"

You may change you delivery method on the right hand side by selecting "change" Select "proceed to checkout"

Choose your desired payment method and click on "Proceed". You will receive your Kara creation in a box wrapped with love!

Don't forget to "SHARE" your order on social media platforms.

First time users can then create an account on the final thank you page

How do I register?

Click on "My Account" link at the top right of the page.

Select "Create an Account"

Please complete all fields marked with * accurately

Click on "Create my Account"

Congratulations! You now have an account and are ready to start shopping for your first Kara!

Why login and what does it mean?

It is very important for you to have an account and login in order to have full access at lovefromkara.com. For convenience we do not require you to login to browse our collections. However for ease and security reasons, we need to know your account details in order to allow you to shop with us. If you still do not have an account, please do register here

Do you have a showroom? Where is your store?

If you do not like the product or it does not fit, you can return it back to us and we will provide you with a KARA CREDIT for the amount of your purchase which can be used for any future purchases.
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If you do not like the product or it does not fit, you can return it back to us and we will provide you with KARA CREDIT for the amount of your purchase which can be used for any future purchases.

Can I come and try on the items before I buy them?

Lovefromkara is an online shopping website. All of our items are stored in our workshop and studio that is not open to customers. You are welcome to contact us on +971 52 624 4245 (international call charges apply) from 8:30 am to 5:30 pm Sunday to Thursday or alternatively contact us via email on customercare@lovefromkara.com. We offer a much simpler solution: Everything you see on our website can be bought and delivered to your doorstep. In case you don't like your item or it doesn't fit, you can exchange it or order a new item within 14 days.

Can I order items in bulk to resell them?

We do not support bulk ordering. The reason is that customs authorities require additional paperwork for bulk shipments. We would love for you to order anything you like for yourself but we might have to block an order if we think you're ordering to resell. However, if you are a retail store and would like to stock Kara, please contact us on order@lovefromkara.com and we will provide you will all the information you need to become a Kara retail partner.

Are the colours of products shown on the website accurate?

While we have made every effort to display as accurately as possible the colours of the products that appear on the Site, we cannot guarantee that your monitor or screen's display of any colour will be completely accurate, as computer monitors and screens of electronic devices vary.

How do I know if an item is in stock?

All items are in stock unless 'SOLD OUT' is displayed. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order. If the product you want to buy is out of stock, please email customercare@lovefromkara.com to find out if there is a backorder for that item (you will need to be a registered user).

What payment methods does lovefromkara.com accept?

We accept Visa, MasterCard, American Express, and Paypal. 
Please note that we do not accept any other methods of payment apart from those listed above.

Is it safe to use my credit card online at lovefromkara.com?

At lovefromkara.com, your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company.

All credit/debit cards' details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

Why do I need to re-enter my credit card details when I add a new address?

For your security, whenever you request delivery to a new address we will ask you to provide new credit or debit card details. This means that if someone guesses your password and tries to make an order using your account, they will be unable to do so. We hope you understand that this is a valuable precaution designed to protect your personal information.

DELIVERY

Does lovefromkara.com ship to multiple addresses?

Unfortunately, you may only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address. For corporate orders, please contact a href="mailto:customercare@lovefromkara.com">customercare@lovefromkara.com for assistance.

Do I need to sign for my order?

Due to the high value of the goods that we sell, we require proof of delivery for all orders. This means we are unable to authorise packages to be delivered without a signature.

Can I change my shipping address after my order has been dispatched?

We are unfortunately unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.

Can I add items to an existing order?

Unfortunately, it is not possible to combine orders or add items to an existing order. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order which contains all the items you require.

How will I know you received my order & when will payment be deducted?

After you place your order, you will be sent an email confirming that it has been received. Your card will only be debited at time of purchase. In the rare instance that any of the items you have ordered are not available, we will contact you by email and will refund the amount to you.

Can I track my order?

Once your order has been shipped, you will receive email confirmation of your order details and a tracking number. If you have registered, you will be able to view and track the status of your order by signing in and selecting MY ACCOUNT followed by ORDER HISTORY.

Where is my order?

We aim to dispatch all orders within 24 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, lovefromkara.com is not responsible for any delays caused by destination customs clearance processes.

Once your order has been shipped, you will receive email confirmation of your order details and an order number. If you have registered, you will be able to view and track the status of your order by signing in and selecting MY ACCOUNT followed by ORDER HISTORY. If you are not registered, sign up now so you can track future orders.

Size Guide

CLOTHES
Size Bust (inches) Bust (cms) Waist (inches) Waist (cms) Hips (inches) Hips (cms)
XS 32 81 24 61 34 86
S 34 86 26 66 37 94
M 36 91 29 74 39 99
L 38 97 31 81 41 104
XL 40 102 33 84 43 109